ME TOO! Well, have you changed your WiFi password? Any ideas? Its happened to me on a number of occasions in the last few years, as I regularly use Alexa to control other smart home devices, either directly or through various routines Ive configured. Click on More, proceed to Skills & Games, and select Your Skills.. But, today, Alexa stopped responding to that!. Even more frustrating if dealing with their customer support and they blame each other! So I thew in the towel. To check or change the WiFi network, first, go to the app setting. In that situation even though Alexa can see the button nothing will work right.). So Echo is like theres nothing for me to do with this device, I dont even care that it exists. Therefore it cannot be discovered by Alexa. Perhaps you can schedule it to turn on before bedtime and turn off before your morning alarm. So if youve gotten through this section, you should have a better idea of the difference between a virtual device, a physical device, and a device type handler. metadata { When you do that, your WiFI will disconnect from every device. On successful install, open up the app to ensure you can still control the device. Youll know if theres WiFi interference when the connection suddenly slows down or cuts off. And thats ok. (If Alexa does see the physical button its because you messed up and gave it the wrong DTH instead of creating a separate virtual device. After putting some fresh batteries in it, I was able to get it to pair with a very modern Echo Show. THE WEB PAGE IN SMARTTHINGS FOR My Devices DOESNT TELL ME WHICH DTH IS ASSOCIATED WITH THE ONE (NOT TWO) BUTTON DEVICES. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. Onlyits not the SmartThings button. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.). Alexa | SmartThings Are they connected to the same WiFi network? Tip: You can also ask Alexa, check for updates to see if everything is as it should be. Power went off and now she wont turn back on. So now we are going to set up a smartthings automation so that when you press the smartthings button the virtual sensor will open. IN ALEXA, IN ALL DEVICES, ITS LISTED AS VOLUME BUTTON WITH THE ICON THAT RESEMBLES A DECORA-TYPE PADDLE SWITCH. When you factory reset your Alexa device, all data and custom settings will be deleted. capability "Contact Sensor" I have the original Alexa the large one. Or your Wi-Fi network might be operational, however your ISP (internet service provider e.g. If I press the button, open Zebra. So, be sure to ask the assistant to learn your voice. That will not only ensure a better response time, but you will not have to yell at the unit ever again just to get the command registered. Update the device manufacturers app and the Alexa app to the latest version, 9. Ive checked to see if the manufacturers app is fully up to date and if not, updated it. I just added a SmartThings button to my system. So voila! It should respond now. The one device still worked using the Kasa app. Then, input the new or default wake word. When the app crashes, your smart device may fail to communicate with your WiFi network. You dont use that DTH for your smartthings button. You can get rid of some of these errors and speed up your device by upgrading its firmware. You must first open the Alexa application. Alexa depends on the Amazon Alexa app. A wide range of smart devices can be linked with the SmartThings hub. So there you are. IN CLOSING: I have 6 devices connected to Alexa linked through the Kasa app. And that includes software bugs. I can imagine that one of the webcore grandmaster coders could come up with some system that did let you do more but, wow, the coding would be complicated. So I keep at it ,trying to find MY simple mistake, and/or clearing up MY confusion. Meaning it wont respond to your queries. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isnt responding. You can check whether your smart hub is Alexa-registered by visiting Amazons Smart Home page. When I go in to the alexa app it says the same thing that the device is unresponsive. I am so pissed off right now I want to throw the whole lot into the trash and forget about it all!!! 7 Factors To Consider, Does Alexa Have To Be Plugged In To Work? The Pierron DTH is for a virtual device. Once you get a handle on using voice control, you may wonder if the remote is even worth it. Each device can be set with the checkbox beside each device. Maybe the bjperrion DTH is outdated (and only works with the classic app, but that doesnt seem like it could affect operation), or some other incompatability. From your description, I dont understand which one Alexa has discovered. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. Sounds ridiculous, but you wont believe how common a mistake this actually is. + Alternatives, (2 Steps) How To Get Alexa To Whisper [2023 Guide], Alexa Not Talking Back: 11 Causes & Ways To Fix It (2023), (13 Fixes) Alexa Not Responding But Lighting Up [2023]. To start with, unplug the smart plug from the power outlet for 15 seconds and plug it back in. Reading recommendation: Should Smart Devices Be on a Separate Network? I SORTA UNDERSTOOD THE CONCEPT. Under the Reset Settings menu, select the Factory Reset option and select the selected option. We even tried removing a device and Alexa cannot now find it. Both of these devices will show up in the smartthings mobile app. Thats because you cant turn the button on or off. If its red, then your Alexa device microphone is off. When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. You only have to change the input on the settings. 1. If the device is not there, youll just need to add it. So the best way you can address this issue is to manage your data well. Id recommend reading up on Hubitat or Home Assistant if you are interested in deploying a local-only smart home network (with no cloud service dependencies). Try unplugging the device from the power socket and waiting for 30 minutes before plugging it back in . Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases.. Both of my Sengled smart bulbs became unresponsive at the same time. JD: But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons.. Check your user manual to see what app you should download. Not ST buttons. If youre keeping track of the basic connectivity status and there are no issues with the voice commands, then you will have an easier time fixing the errors. meross Smart Table Lamp, Bedside Lamp, Compatible with Apple HomeKit, Siri, Amazon Alexa and SmartThings, Tunable White and Multi-Color, Touch Control, Voice and App Control LB3 Smart Lamp, LED Bedside Touch Lamps Compatible with Alexa and Google Home, App Go_sund Control, RGB Color Changing Dimmable & Warm White Night Light for Bedroom, USB . Echo Show Connected But Not Responding: How To Troubleshoot Select "Settings" from the menu options. Leave a comment below if none of these tips worked or lets us know what worked for you! So, your best bet is to check for interference. Many duplicate Hue and SmartThings devices showing in Alexa app So, a good method to narrow down the problem to the programming side of things is to power cycle the unit. But you only get to set it to a fixed point its not higher or lower the way it is with the buttons on the official Amazon remote. YOUR CLEAR EXPLANATION HELPS GREATLY, VERSUS INFO FROM THE WEB THAT IS LESS CLEAR. Luckily, fixing these issues is not that difficult. Make sure to restart the device before re-enabling the skill after disabling it, to flush all cached settings. Interferences, excessive noise, and dampening materials around the unit can create a ton of issues in the long run. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. But then can fail to do so if there are system errors. If theres none, you can try uninstalling and reinstalling the app. If everything goes well, you will not have to struggle with more errors down the road. All rights reserved -, 1. Note: I find it best to use the Alexa app as opposed to the Alexa web interface, as not all features and settings are supported online. Hook up ring doorbell to alexa - Formacin Ejecutivos JD: When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. alexa smartthings isn't responding. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn't responding. How to change or update WiFi network on Alexa app. There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. You dont always have to upgrade your internet plan. Never undertake a task you are not competent in performing and if in any doubt, we recommend you utilize the services of an insured professional. To power cycle, you simply turn off your device completely and remove the plug from the outlet. For example, a Roomba robot vacuum has an iRobot Home app. Review your user manual and see if skill-enabling is necessary for the smart device to work. I'm sure the ring video doorbell in the alert, smartthings can send you can turn on the same connected on ios and you can. From there, you can go about fixing the unit yourself, and it should come easy to you. Samsung's SmartThings app is now available on Windows 10. #2 CONTROL A SwitchBot Smart Switch Button Pusher TO TURN ON THE EXISTING COFFEE MACHINE THAT MY WIFE LOVES. Doing this removes bugs and allows Alexa to receive update notifications. Depending on the issue, troubleshooting an unresponsive Alexa device is no sweat! Send a couple hours trying to pair them and reset everything from my router to my apps. But this is just an extra pair. But Im subscribed to an unlimited WiFi plan!. From there, you can go about checking the response after the device has a chance to connect to the router. Then, select Network Settings or similar. To update them, go to the Google Play or App Store, search for the installed apps to see if an update is available. This is not going to be easy. If you live with other people, its quite possible that a family member unplugged the device by accident. And you would have to use webcore to keep track of where you had been and then where you wanted to go. Scroll down and select "Device Settings.". Want to know more about this website and me? I HAVE BOTH DTHS LOADED IN SMARTTHINGS. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy Using the SmartThings button to trigger a single action is pretty easy. P.S. You will have to go through a warranty claim to get a fresh piece, and there are no quick methods around it. I hope you get feeling better soon! This will be more than enough to help you get a consistent response from the unit. Forget everything you thought about code for this problem before you started this thread. The warranty on this device is not bad, and you will only complicate the situation by going to the fixes on your own. This firmware is different to the manufacturer's app, which is used to communicate with the device. So, make sure that youre using WiFi with a 2.4 GHz frequency band. As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. Thats why most people save this solution to be used as a last resort. Typically, the app is named after the devices brand name. You can fix a malfunctioning app by updating it. Using the SmartThings button as volume control for an Echo Device is not easy. To ensure the device is working properly, try giving it a test voice command. The echo remote is more intuitive for wifey. So, you might run into responsiveness issues. I remove them from the Alexa app and add them back through discovery however the majority of the time Alexa still cant connect. It will walk you through creating the right kind of virtual device. Different devices follow different procedures for performing a hard reset. Unless you change it back to default. I hope youre feeling better! Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. Everything worked perfectly for about a year and now every week or so random bulbs are unresponsive. Youll find plenty of other things to use the button for. Ive decided to keep the Alexa for a timer and weather and news alerts. My device is already set up, and it is powered on. So, be sure to check up on those configurations as well. This was an original 1st gen Echo remote. If youre eager to use Alexa to control all smart devices, replace your smart hub. 4 Methods To Fix When Alexa Device Is Unresponsive Help! Or turn on a WiFi light switch that works with Alexa. And they use more data compared to other devices. Cleaned & air blasted unit 6 Ways To Fix Amazon Smart Plug Unresponsive While the SmartThings unit is a robust device, it is not really meant for rough use. If that doesnt work, consider factory resetting your device. If the firmware of your Alexa device is outdated, it can avoid receiving voice and app commands. In some cases, Alexa devices cant receive stable WiFi due to connection interference. If so click update to download the latest version. The majority of these issues are not that serious and will barely take you a few minutes to adjust. Why is Alexa not responding after I renamed my device? So, if you believe that your issue is unique, then your best bet is to ask the SmartThings team for support. This will get rid of all of the stored cache files and settings. After that, you can add them again to the Alexa application and then try issuing voice commands. The steps progress from initial simple solutions to more complex reasons why the device will not respond. . The most common Echo Show problems and how to fix them If you know how to change Alexas wake word, then this process is easy for you. Once that time has passed, you can plug the device back in and turn it on again. show original. Im getting pretty tired of Alexa refusing to work with things. I have done just about everything to get her to work .i can see it still resoind in a way..like typing Try saying and gives examples..nothing works. If there are updates, then its worth installing them and then test out the voice command again to see if that solves the problem. I did get the bedroom light working again but the porch multi-color light will not. Once the plug reboots, it will connect to Wi-Fi again and will check for updates automatically. If one day your Alexa device stops responding, check first if the whisper mode is on. Prevent WiFi interference by moving certain devices away from your WiFi router. Theres no way you can monitor your exact monthly data usage. Now that you can control the device using the manufacturers app again, go to the Alexa App, search and enable the Skill to voice control it. Follow the instructions in Point 8 below for this. ( 2nd post) I hope I posted in the right section. Tap "Amazon Alexa.". You press the smartthings button and a single echo routine runs. Tip: Buy directly from Amazon to ensure that your smart hub is Alexa-registered. Like a printer driver. All 3 of my echo dots stopped working at the same time I went on my phone Alexa app and cant even get on that I ha e done everything! But there are a lot of ways you can resolve it. You can go to your Alexa app and try disabling and then re-enabling smart home skills. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. Im open to any suggestions you may have. I ONLY UNPACKED THE FIRST ST BUTTON. I cant tell the difference between a DTH that handles the physical switch and one that handles the virtual switch. capability "Actuator" If not, disconnect from the WiFi. I disabled the Smarthings skill. Please follow the instructions below to renew the connection. JD Roberts you said: Im very confused. To prevent this from happening again, inform your house guests about your smart home. I experienced the same problem. Every now and then those cloud services experience an outage which also knocks out your devices. I just added a SmartThings button to my system. Yes, Ive changed the wake word, and I use that. As an Amazon Associate we earn from qualifying purchases. There is simply no point in wasting hours of your time trying these basic fixes when the unit itself is damaged. Disclaimer: You are responsible for your own safety. It stopped working and nothing I do to reconnect it is working. So I used two device handlers. The device will show a microphone turned on notification, and Alexa will start responding to voice commands. (SEE DEVICES JPEG ABOVE). Most users mentioned that this issue was related to the SmartThings side while the Alexa application was working just fine. Using alexa devices, privacy and alexa echo device is available. : /. There is simply no gain in trying to get through the fix when youre not even sure about the issue. When these devices with the same band get in contact, they can malfunction. If not, disconnect from the WiFi. Almost daily I receive a message from Amazon (Alexa) telling me that my connection to SmartThings has expired and needs to be renewed. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search . Whats the problem this time?. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. Free shipping for many products! When you use the regular standard stock DTH for the smartthings button which will get automatically applied when you add the device via the SmartThings mobile app, you can then use that button in ST automations. Alexa devices have different microphone buttons. When dealing with smart light bulbs this is a more frustrating problem. Here's how: Open the Alexa app on your phone. Now go to the App Store or Google Play, find and install the latest version of the app. The majority of the time, this issue relates to a bug in your Alexa application which is why your devices are unresponsive. A lot of smart devices have a separate app created by the manufacturer where you can control the device directly. Power cycled several times And deleting it doesnt make any difference., JD: You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created.. It will adjust to the basic pitch and the frequency of the system. Can you reach out to the company itself? You should be able to find one on eBay for $15. She could see it, but said it was unresponsive. PURPOSE: #1: CONTROL ALEXA VOLUME. Outdated firmware and power connectivity issues can also cause the issue. I accindently have my TV connected to my echo show but she doesnt resond at all either except to say Something went wrong. With my ST Button approach, it was gonna be: Finally, test the Alexa voice command again to see if it works. I added the Sengled app in hopes of correcting the problem but it didnt do anything more than the Alexa app. I succeeded in having the button show up in Alexa, but it wouldnt function. One of my echo devices always tells me that the device is not responding whe I ask it to be turned on/off. The most common use case of this type is when you want to have SmartThings turn on a light which doesnt work with smartthings but does work with Alexa. This mode is convenient at night or when you have toddlers at home. Meaning they have to be plugged in all the time. From there, you can go about adjusting the configurations to personalize the system. You should also make sure that youre using the newer version of the skill on your Alexa app if you want to keep using your SmartThings devices. A lot of probable causes can lead to this error, which is why we will be listing some solutions for this specific issue. 9 Ways To Fix SmartThings Isn't Responding With Alexa Reset to factory So, make sure only to do this if nothing above works. Turn off the toggle switch that allows Alexa access to all devices. Incredibly frustrating and cannot seem to find a solution. If any of these mentioned parts are damaged, your Alexa device wont work. For this youll need to check your Wi-Fi router settings and look for features like AP Isolation, Client Isolation, UNPN. Unfortunately, once you have all of the above fixes ticked off, there really isn't too much more that you can do from the comfort of your own home. Which it is. Make sure that you enter the correct WiFi password. I cycled power on the ST hub, then did an ST hub reset. This is because their frequencies can clash and cause disruption to their connections. Or at least 30 seconds. Whether a device is physical or virtual, it still needs a device type handler or smartthings cant communicate with it. No change. I contacted Sengled but have not received a response as of yet. Then just add it like normal with add a device.. They can help you with a ton of troubleshooting methods that increase the probability of customers fixing their issues. govee lights not responding to alexa - rfpi.com We can create a virtual device which is a sensor that Alexa will Recognize. Thats when we say that Alexa can be used as a man in the middle integration. JDRoberts, Very frustrating. I talk a lot about turning things off and on again. Its really just software. Ill be honest, by far the easiest way to do this is just to buy an echo remote.
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