WebYour Clipper card will not be returned to you. Please first contact your institutions transit pass office (likely where you picked up your ID or Clipper Card). Yours is the first email Ive gotten on this issue. WebClipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Help inform how MTC engages Bay Area residents to create a shared vision for the future. (opens in new window) You can also find answers to commonly-asked questions about the RTC Clipper card in our RTC Card & Accessibility topic. What happens if my transit benefit order will exceed the $300 cash balance limit? She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Get Clipper on Your Phone Learn More All rights reserved. Payment for a single ride with Clipper will be valid for 2 hours of FREEtransfers acrossVTA buses and light rail. Choose to stay logged in or to log out. Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. Pay With VTA hasagreements with area transit operators to provide convenient transfers. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. Or is this just a screw up that I need to call Clipper and have a human handle? To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. If Clipper determines No refunds shall be made for purchased passes. The Class Pass Program transports over 50,000 teachers and students during each school year. Riders can apply for the program today at clipperstartcard.com. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago.
Clipper Using Clipper Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. Learn more about Clipper, including how to get and use your card. After your second tag, the card reader will display a message that your initial tag was refunded. What is the best way to tag on the new Clipper card readers? Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Pay With Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Email: wbacon@bayareametro.gov, Michael Eiseman, BART For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. After we collect payment, we will send you an email confirming this. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Lost or stolen Day Passes or Monthly Passes will not be replaced. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Express bus fare is required for any trip that includes express service.
Log In | Clipper This is just another barrier to transit: an opaque payment system. We notify customers 30 and 60 days before the expiration date of their payment card on file. The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes. Scan your Clipper Card at the fare gate to pay your fare. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. Otherwise, you will be logged out automatically. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. It's simple, saves you money and you can start anytime of the year. This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. You will need to use this new email address the next time you log in to your online account. Each teacher is eligible to receive up to two class passes every school year. 6.
How do I add value to a Clipper card on my phone? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. hashblunt 5 yr. ago Hm true. Get Morning Report and other email newsletters. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to You can load up to $300 on a Clipper card. WebThe new Clipper START program allows lower-income adults age 19-64 to receive 20% - 50% fare discounts on several public transit systems in the region including CityBus, SMART, Golden Gate Transit and Ferry, Sonoma County Transit, and Petaluma Transit. If you do not hear any beeps or see any lights, your card may be defective or damaged. Students at the pilot educational institutions will be contacted directly by their school to let them know that they are eligible for Clipper BayPass.
Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. Just load your A: Your anger is warranted. WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. vta.org/covid-19- VTA recommends, but no longer requires, masks on board. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. The card needs to communicate with the servers, so that might be the issue. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. We strive to have /r/askSF serve as a reference to SF Bay Area resources. You can pre-purchase monthly Adult, Youth, Senior/Disabled Passes for an entire year and have them sent to you each month. I no longer need to use Clipper. VTA's EZfare app has been replaced by the Bay Areas regional transit fare payment app,Clipper. Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value Credits. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. The most you can load online at any one time is $255. The Clipper card is a convenient and secure way to manage your Bay Area transit fares and transfers in an easy-to-use, all-in-one, reloadable card. Copyright 2023Metropolitan Transportation Commission.
up value on a clipper card Key Clipper information translated to Chinese. Thats three months of travel for the price of two Youth Monthly passes! Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Bay Area Infrastructure Financing Authority, Service Authority for Freeways and Expressways, Bay Area Housing Finance Authority (BAHFA) Programs, Bay Area Housing Finance Authority (BAHFA) Business Plan, The Committee to House the Bay Area - CASA, Judge John Sutter Regional Shoreline / Gateway Park, Bipartisan Infrastructure Law (BIL) Competitive Grants, Accessible Transit: Regional Transit Connection (RTC) Clipper Card, Clipper START Program Offers Discounts on Transit, Richmond-San Rafael Bridge Access Improvements, Regional Transportation Emergency Management Plan, Multi-Jurisdictional Hazard Mitigation Plan, Innovative Deployments to Enhance Arterials, Program for Arterial System Synchronization, Map 1 San Francisco Northern Waterfront, Map 2 San Francisco Southern Waterfront, Map 5 Redwood Shores to Ravenswood Slough, Map 11 San Francisco-Oakland Bay Bridge, Map 14 Point San Pablo Peninsula to Point Pinole Regional Shoreline, Map 15 Point Wilson to Carquinez Bridge, Map 17 Benicia State Recreation Area to White Slough Path, Map 22 Central San Rafael to Corte Madera, Map 24 Corte Madera, Tiburon & Strawberry, Map 25 Strawberry Drive to Golden Gate Bridge, Bay Trail Gap Closure Implementation Plan, 9,000 students at San Francisco State University, 7,000 students at San Jose State University, 12,000 students the University of Californias Berkeley campus, All students at Santa Rosa Junior College. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. See the Google Pay How-To page for more details. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Express Fares are forExpress Bus routes only. The tag will not register if you place your device or card too low or high on the screen. When I tag my card, what do the beeps and lights mean? If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Can I get a Clipper card before I arrive?
Passes By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Delivery of further fare policy actions called for in the study is expected over the coming years. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. Limited-use tickets are not available on phones. Scan this QR code to download the app now. Youth and Senior/Disabled/Medicare riders who transfer from local to express service will not have a surcharge. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. You can also add value through the Clipper app. How does Auto-Reload work with monthly passes? All light rail passengers must have a valid fare before boarding light rail.
SmartPass Overview | Associated Students - San Jose State University The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. A couple of things have to happen before you can use the value. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. To ride our world-famous cable cars using Clipper, buy a one, three or seven-day Visitor Passport for discounts on multi-day rides. Skip top navigation. SamTrans Mobile App It currently shows I have the amount in the pending passes area but shows I have it in cash value. A single beep and a green light means you paid for your ride. Once youve activated your Auto-Reload, youll be able to see it in your account. The deadline to transition to Clipper for the 50,000 BART riders who have used EZ Rider cards for transit trips over the past few years has already been pushed back by more than two months, to mid-December, and now BART is concerned the 41,000 remaining EZ Rider account holders will experience an unpleasant surprise when the The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Credit card charges are processed immediately. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy.
Clipper card Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. VTA light rail operates on a proof-of-payment system. So if your primary funding source is declined, your order will be charged to your backup card. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay.
How does autoload work and how do I sign up for it for my To apply for an RTC Clipper card, youll need to visit a participating transit agency location. For more information about eligibility, how to apply, how to renew and how attendant cards work, visit 511.org. Thats why we say to allow a few extra days if you are picking up your value on a bus. Failure to comply with VTA's fare policy is in violation of California Penal Code 640. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Tag again or use another payment method.
activate my clipper card properly 375 Beale Street, Suite 800 See the. They arenot31-day passes. It currently shows I have the amount in the It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. How do I set up and use a Clipper card on my phone? And, to get it back, its an hour on hold, and three to five business days.. Main Fax Number: (415) 536-9800.
New Clipper card app available for Or get a card in person. Phone: (510) 464-6435 Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. You can also use it as a photo ID when paying with cash. Open the Clipper app and select the card you want to set up for Auto-Reload. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. You can order a card and value online but note we can only mail cards to domestic addresses. Select Clipper card and follow the instructions to add a card and load value. They are currently only available onClipper. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. Clipper cards can be reloaded online, at self-service machines in stations and at terminals, and in person at transit agency ticket offices and Clipper Customer Service Centers. Clipper now offers a program to provide discounts to low-income adults.
Fares Visit VTA's Fares page for more information. On a successful tag, lights and a "Travel OK" screen will appear on the machine. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p The RTC Clipper Card brings discounted transit to disabled riders under age 65. This happens automatically, with no disruption in your ability to use Clipper.
Go Pass on Clipper Program | Caltrain Lost or stolen Day Passes or Monthly Passes shall not be replaced.
Clipper Cancellation Form Phone. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing.