I can understand where your concern is coming from regarding the difference in value.
Verizon trade in problem. Need help. : r/verizon - Reddit Don't see it?
Sign in to the Verizon Community - Verizon Community Dial 1-800-922-0204 from your home telephone only. Authorized retailers dont accept trade-ins. Not a problem. Scan this QR code to download the app now.
Mobile device deals and promos FAQs | Verizon If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value.
The final solution was submitting a claim to the FCC. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Thinking about trading in your phone?
Trade-In kits not recieved FOUR times - finally I - Page 3 Here's how to find your device ID. I upgraded to the iPhone 13 pro and traded in by iPhone XR. When you trade in or recycle your old devices, you reduce clutter and protect the environment. Spent over an hour tonight (again) trying to work this out. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Get up to $500 when you. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Use your submission ID or email address to order a new kit or print another label. *** I'm eager to assist you in addressing this. I've been dealing with the same issue since December 2021. Excludes Verizon Prepaid plans. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. Due to inactivity, your session will end in approximately 2 minutes. This article has been viewed 483,948 times. And that's only the people that could log-in to even like/reply. All tip submissions are carefully reviewed before being published. The iPhone 13, 13 Pro . Tap or click Manage Device next to the device you want to view. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get up to $500 when you. Then press zero for an agent. Follow the steps below to get an estimated value for your device. Our goal is to provide you with the best experience. If you requested a shipping kit but can't find or didn't receive it. Then, if signed into My Verizon, youll receive a credit on your account. We have sent a private note to gather more information and work on the solution. Plus, a new line is required.
Verizon outage or service down? Current problems and outages Get up to $500 when you. This happens for a variety of reasons. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. If you cancel your service, you'll owe the remaining balance of the phone. We inspect the device you send to ensure it matches the information you submitted. After you accept the trade-in credit and send us your device you can't get the device back. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. Enter your mobile number. You dont have to put your credit toward a new phone. Have a phone you love? Include your email address to get a message when this question is answered. Hello! Not a Verizon customer? If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Even if your devices have no value, we can recycle them responsibly for you, for free. Customer Service Rep. 04-23-2023 11:13 AM. When it comes to trade-in values, this is where Verizon falls short. Find out the trade-in value of. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Verizon is always here to help! *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. Visit our Trade-In Tracker. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. Verizon is being shady as hell rn. Verizon will pay for shipping to return the trade-in. I even offered to drive the phones to a physical store, but they said that was not allowed. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. or put that toward a. device. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? You need the device ID to do a trade in. * Use your submission ID or the email address that you used when you first made your trade-in request. Told them I didn't want their apologies or understanding - I wanted them to make it right. It nearly drove me insane. It's very quick and simple and will get results: Hello! To create this article, 41 people, some anonymous, worked to edit and improve it over time. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. >Aldo. Correct answers are available for this post. Use our Store Locator and filter for "Verizon Company Store". You must be signed in to access this part of the community. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers.
"Warning: Don't Use Trade-In Program" VZW up to no good Mobile device and phone trade-in guide | Verizon I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. That is a standard industry practice. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. If you use your own shipping materials, you must securely pack and label each device in its own package. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. 2 Be prepared. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. If youd like, you can apply it toward your bill, or save it for a future purchase. Please sign in again to continue. Almost anything Verizon sells. Due to inactivity, your session will end in approximately 2 minutes. Press 1 for English, and press 2 to speak with a rep. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. I think I'll take under advisement contacting the BBB and FCC. Use our. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. Personal Business. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
Does my phone have to be paid off to trade in Verizon? We understand that you are experiencing an issue with your services. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Note that I have all this documented in a chat. Plus get discounts. I even spoke to one of the trade in specialists. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order?
Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. We want the trade-in process to be smooth and easy! An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. Use your own shipping materials and print a label. What's that called in statistics again? To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Overall, the entire process generally takes 4 to 6 weeks. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Turns out Verizon's trade in process has issues. Issue your credit or Verizon Gift Card within 1-2 billing cycles. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit.
Verizon's latest deals now include up to $800 off with an upgrade Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. Depends on the situation. Start now. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. To apply for this kind of trade-in you must be logged in to My Verizon. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals your phone, and receive cash. Delivered within 2 weeks of receiving your device. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. I have spent hours on the phone and chat trying to solve problem, to no avail.
Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile The wait is over the biggest Verizon 5G upgrade campaign ever Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. You can put it toward a tableteven a smartwatch. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. Finally, they instructed me a way to request a mailing label that I needed to print myself. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb.
5 Things To Know Before You Buy a Cell Phone at Costco Wholesale Please send us a Private Note, to take a closer look. Device trade-ins are final. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. So I was offered $800 through 24 months for my iPhone XR. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. It is terrible to read about your experience trading in your phone, jennk1. By using our site, you agree to our. Damaged devices have less value. We would like to take a closer look into your concern. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot.
Trade-In kits not recieved FOUR times - finally I - Verizon Community Choose from our 5G unlimited plans - all on the same easy-to-manage account. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. (Maybe he meant 6 months?) Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. I understand you have no confidence in your trade-in. Have a phone you love?
I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Applied to your Verizon mobile account within 1-2 bill cycles. You are in the best place to get this corrected. Is there really a $35 restocking fee on returned merchandise? Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Im not holding my breath. Due to inactivity, your session has expired. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. You should not use this feature on public computers.
Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. They basically said the store personnel and I were wrong, but they understood and were very sorry. Please respond to the Private Message we're sending so we can get a solution in place. Here is the link to the complaint center at FCC. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. So I wanna know if anyone else actually got their credit? Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. By signing up you are agreeing to receive emails according to our privacy policy. SO I'm confident there's a huge under-reporting bias going on here. Its trade-in program only has two device condition categories: good and damaged. Visit a Verizon store for help cleaning a charging port. Correct answers are available for this post. Archived post. Excludes Verizon Prepaid plans. He was going to work on it and get back with me in 2 weeks. Here's where to find the UPS QR code: The code displays during your trade-in request. upgrade. Yes. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. You can check the status of your trade-in submission online at any time.
Verizon Wireless Trade-In Program: Their Customers Will Love It Trade-In Value: Your Top Questions Answered | Articles | Verizon If you chose trade in via UPS* look for an email from us and follow the instructions. Enjoy! It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Even if your devices have no value, we can recycle them responsibly for you, for free. Try being overly polite and thankful. That's what my trade in status said on the app. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. Continue with your trade-in by choosing a payout method and your trade-in return method.
Verizon trade in issues? : r/verizon - Reddit If you've already shipped your device, it cannot be returned. Today, they credited my account with $142. Stop saving old devices; cash them in credit towards a new device instead. If there is any remaining credit it will be put toward your Verizon account. Verizon customers might earn a Verizon mobile account credit or PayPal credit. However, the "damaged" category gets broken down further depending on how you answer certain questions. Here are some answers to the most common questions about the device trade-in process. Available for Verizon and non-Verizon customers. Choose which devices you'd like to trade in. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. Ill try to attach a screen shot of my comments. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. rpaulmerrell 6 mo. Sadly, it can slash up to half of the credit you will be getting. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. We are here to help! We're looking forward to working with you! Remember my username. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We're here for you and we want to help!
How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Nothing moves as fast as technology: Todays high tech is old news tomorrow.
Reddit - Dive into anything Can you please elaborate on your questions/concern? If your mobile device has no trade-in value, you can recycle it. Get the trade in value for a device.
Verizon trade in for iPhone 13 | MacRumors Forums So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. How to Win a Complaint Dispute With Verizon Wireless. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. I'd like to hear verizon respond on the matter. We are here to help! To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. vzw_customer_support. The FCC form is quick and easy and could really help others facing similar frustrations. My concern is more than well documented in my file. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. wikiHow is where trusted research and expert knowledge come together. You'll also get an email with instructions after you submit your trade-in. Excludes Verizon Prepaid plans. Please, send us a DM, so we can address all your concerns.
Enter your ZIP Code and filter for "Verizon Company Store". Hi! Verizon outages reported in the last 24 hours. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. You can use the envelope icon at the bottom of the page using the link below. ago Did anyone actually get their credit?? See How Do I Trade In My Device FAQs. Why it was never clearly explained to the customer by all reps she chatted with? "Warning: Don't Use Trade-In Program" VZW up to no good. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. You may want to make these calls when you can sit, take notes and wait on hold. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Bring your device and UPS QR code to a UPS drop-off location. Note: Authorized Retailer locations dont accept devices for recycling. Take advantage of Verizons trade-in program to get a new phone at a discounted price. If you requested shipping materials but can't find or didn't get them. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card.
Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon