If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Today was the last straw. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. Third-party sellers and ticket-buying bots enrage Colorado music fans The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Buying Tickets Day of Event | Ticket Crusader By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How Much Does Home Ownership Really Cost? We know this can be concerning. Great system right ?? 08-05-2022 07:20 PM. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. until the fall, she was told by StubHub that she would not . In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Support does not answer, there is no cancellation\refund option on the order page. Re: Selling tickets with delivery delay. still haven't received tickets : r/stubhub - Reddit Original review: April 16, 2023. I called an hour before the concert to learn that my tickets were unavailable. But it won't charge you a fee just to list your tickets, so there's no risk there. We really do appreciate the feedback though. on tickets issued to original buyers. We can't ask them to send tickets earlier than the date in your order details. Privacy Policy. Also, who has a printer sitting around in the room when they travel? Customer service all the way to your seat, 2000-2022 StubHub. Guess what happened next concert started and seller finally emails the tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Sometimes, StubHub only allows hard stock ticket sales. Not getting your tickets until the day of the event has become more common with venues. Sometimes, events don't go off as planned. Did you find it helpful? StubHub went on to collect both the buyers payment AND my charge for the ticket price. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Is this just an excuse to try and scam that they can't send right away? Its location on this page may change next time you visit. Scan this QR code to download the app now. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Thank you, you have successfully subscribed to our newsletter! It may be close to the event due to ticket delivery delays. Hey @PM444! ook at the 'Ready' date in the order details. Click on 'Submit.'. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All Rights Reserved. I know to check venue ticketing at first and if it's sold out I'll go resale market. Why does Stubhub wait until the day before the concert to send the tickets? @captain-janeway - There could be several reasons as to why; some already being mentioned. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Wait for a StubHub representative to reach you. The event is tonight. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? StubHub Customers Cry Foul Over New Seller Payment Policy - Westword By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Understanding your StubHub order delivery status : StubHub Our content is intended to be used for general information purposes only. So sorry again for the concerns! Unsubscribe easily. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. How Stubhub almost made me miss the Redbox Bowl | Bear Insider Sellers often list tickets on StubHub weeks or months ahead of a given event. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. We value your privacy. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The Ascent's Definitive Credit Score Guide. Why does Stubhub wait until the day before the concert to send the tickets? We can't ask them to send tickets earlier than the date in your order details. It is not in a seller's best interest to cause issues for a buyer at the same time. As this date approaches, you don't need to contact us. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Seems like nothing but questions on this site with no answers. After the switch, you will enter the email address you use to access the community in order to reset your password. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. I was told, "This time it is nothing we can do." So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Select 'Get tickets' then 'Track your ticket(s)' for tracking details. You can always deliver before this date. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! Well start sending you the news you need delivered straight to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not a very cool market price wise but sometimes it's worth the artist and experience. Some people prefer to spend their money on experiences rather than things. Review your order's ticket type and what its current status means (see below) It should be when you pay for the tickets then the tickets should be sent . You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Great question. Ticket buyers and sellers say StubHub owes them after widespread event If you will get credit or a full refund on your original payment method. Fan rewards: So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. In most cases, tickets arent issued until 24 hours before the event. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Unfortunately if they miss this date, you will need to contact customer support. View complete StubHub Return Policy. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. same here. Enjoy reading our tips and recommendations. But as those events near, they may come down in price in the absence of having a buyer. Yes This is based on when the seller told us they'd have the tickets. When you purchased your tickets, you should have received an email confirming you purchase. I bought Hamilton Chicago tickets for a show almost a full year later. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Why does it out that date if closer to 24 hours? All both of them could keep saying is "we sent you an email." Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. You're protected if events are canceled. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. More than double the face value. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. StubHub is an eBay company that began selling and reselling event tickets in 2000. All rights reserved. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. I read the FAQ but don't understand it. As you might expect, StubHub charges a fee for its services. After the switch, you will enter the email address you use to access the community in order to reset your password. Best Mortgage Lenders for First-Time Homebuyers. How do I list my tickets as Side View only and not Side or Rear View? Re: Tickets wont arrive until concert date. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Thanks! Bought my tickets 4/6, said they would be ready 4/22. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website.
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