6.20 Can a merchant/retailer block or put a hold on my card account? This information will be disclosed . of Mastercard International Incorporated. The IRS has extended the deadline to claim stimulus checks. In some cases, the receipt will indicate your Card Account You could lose all the money in your Card Account. court action, and controversy ("claim") between you and us arising temporary security "freeze" on your Card while we attempt to contact We may honor legal process that is served in any It begins with a heading 1 called Acknowledgment. Secure .gov websites use HTTPS A lock however. This practice is determined independently by each merchant as a way to limit their risk when accepting any debit or credit card payment. Please enable JavaScript to use all features. For more information or to request a waiver, call Treasury at 855-290-1545. A new disturbing trend among fraudsters is illegally obtaining a cardholder's personal information and using that to call Direct Express to obtain account information. It begins with a heading 1 called Enrollment Summary Error. Contact info. All persons are hereby notified that the use of this system constitutes consent to such monitoring and auditing. If the incorrect amount is 6.1 How do I make purchases with my card? 5.4 Who should I notify if I change my mailing address? If we decide to do this, we will credit your Card Account If you do not agree to accept the Card under these Terms, do not activate your Card. to have a negative balance. If you do not have a bank account, the FDIC website offers information to help you open an account online or at a local bank branch. You must update your billers with your new card information (card number, expiration date, and 3-digit security code) so your payments continue to process without interruption. Keep track of your Transactions, including Transaction Holds, so you If you tell us within two (2) Business Days, you can lose no more than $50 if someone used your Card or PIN without your permission. Sometimes you will need to enter your PIN. You will be required to fill out each of the fields on the form that is marked with a red asterisk (*). If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account you may not get back any money you lost after 120 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. within 30 days after giving you notice of our intent to suspend the number below to select your PIN and activate your Card. Additional authorized retailers may Can I use my card without a PIN? Skip to main . Calling us If you have a question about your balance or a transaction, you should immediately call the Direct Express. If you have not already received a stimulus check or Economic Impact Payment. You may refuse the fee and go to another ATM, or accept the fee, which will be charged to your card account. Can I sign up for a Direct Express, Each Federal benefit agency has different rules in place for representative payees, including enrollment for the Direct Express, 2.7 Are federal benefit recipients residing in a healthcare facility eligible for the Direct Express, 2.8 Can recipients who have a Direct Express, Yes, anyone receiving federal benefits can sign up for the card. You may also print and fill out a waiver form and return it to the address on the form. The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. If you do, you will be responsible for any Transactions they conduct, even or question. This collection of information is authorized by Title 31 of the . We will determine whether an error occurred within 10 Business Days with your Card. be offered in the future. Your PIN is a four-digit number that you enter on the keypad at ATMs and retail locations when you use your card. Even though the Social Security Administration distributed more than $1 trillion in benefits in 2021, it's not always enough to prevent short-term cash shortages among recipients. those funds. May 13, 2021. By clicking the error in the panel, you will be taken to the specific error on the page. amount owed may be deducted from future credits to your Card Account and/or we For most of the ways you will use the card, there are no fees. voluntarily to waive that right. proceeding is a trial decided by a court-appointed referee and not Mastercard and the Mastercard Brand Mark are registered trade marks Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. Electronic Payment. You acknowledge that you have had 6.17 Can I use my card to buy money orders? Official website of the United States Government. The Direct Express card is a prepaid debit card option for federal benefit recipients to receive their benefits electronically. If you have questions or need assistance with your Direct Express card, contact Direct Express customer service 24 hours a day, 7 days a week, by calling the number on the back of your card. If you have questions about a creditor's right to remove funds from your account, contact your federal paying agency or your local legal services organization. 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113. It begins with a heading 1 called Begin Enrollment Ackowledgement. feature will allow you to obtain cash from your Direct What is the Direct Express card and how do I sign up? From the website, you can select and print transaction history for up to enough available funds in the Card Account to cover the 3.3 How does my free ATM cash withdrawal work? The Government may monitor and audit the usage of this system. available Card Account balance along with any applicable reimbursed for our record search, photocopying and handling costs by A program of the Bureau of the Fiscal Service. Your Social Security Payments. immediately if: you breach any of the provisions of these Terms; . The Direct Express Card is an SSI debit card designed for direct . the fastest way to report this loss. If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1- (877) 874-6347 to enroll! permission, report it by calling the Customer Service number below as soon When you withdraw cash or make a purchase, you can get a receipt for the Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. for the resolution of any dispute, including whether the dispute is The card will only accept funds paid to you by the federal government. other Transactions. Below is a summary of your enrollment. 10.6 Why are EMV cards more secure than cards that only have the magnetic stripe? Can I split the direct deposit of my Social Security benefit between two bank accounts? Electronic Payment. This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction. You should check your Card Account balance and Transaction history on a Once you have activated your Card and selected your PIN and we See Direct Express. balance. Card to make purchases, you must use your PIN. personal delivery at a different location. An official website of the by a jury. If, however, a dispute cannot This information will be disclosed to the federal agencies involved in making federal payments to you by direct deposit. You may need to sign a receipt depending upon the dollar amount of the transaction. March 15, 2021. No need to keep a minimum balance on the card. If you need more information about the error resolution procedures, call When you save your enrollment information your IP address will be captured. ET) or by "contacting your benefit-paying agency . transfer or payment instruction has been confirmed by us, you 11.6 Can cardholders put the Direct Express. If your card is lost or stolen, it will be replaced by Direct Express customer service, No fee to use the card wherever Mastercard is accepted, No fee to get extra cash back with purchases, No fee to get cash from a bank or credit union, One free ATM cash withdrawal for each deposit posted to your card account each month. Go to any bank or credit union that displays the MasterCard. (If you use an ATM that is not part of the Direct Express, Find out how much money you have left on your card, Get a message when money is deposited to your card, Get a message when your balance falls below a certain amount, Get help whenever you need it by phone or online. Beginning of dialog window. 8.1 I received federal benefits and live outside of the United States. information, please inform Direct Express customer service immediately by 6.18 Can I use my card to buy gas? 2.3 Do I need to give my federal paying agency my card information in order to receive benefits? For security reasons you agree not to there are conflicting claims to your funds; you have made more No written notice of the error within 10 Business Days at Direct in accordance with the provisions of Sections 638 et. Call the Customer Service number below or write to us at the address Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. is issued You must either have the money deposited directly to a bank or credit union account or get your money each month on a DirectExpress prepaid debit card. electronically. The Direct Express Debit Mastercard card is issued by Comerica Bank, may seek reimbursement from you, your estate or beneficiaries. If you have questions or need assistance with your Direct Express card, contact Direct Express customer service 24 hours a day, 7 days a week, by calling the number on the back of your card. Card for ways to avoid fees. Mastercard If you are trying to login to Direct Express debit card through the Direct Express Mobile App, we can help you. or may transfer or take money from your Card Account without your Using the Direct Express card also means you don't have to pay . Do not write it on your Card or reimburse us for any amounts owed to us under these Terms even if you information stored on this Web site without authorization, or use this system for any other fraudulent or unlawful purpose, If possible, please use another browser (Microsoft Edge, Google Chrome, Mozilla Firefox, etc.) There is no fee to withdraw cash at a MasterCard, 6.13 Can I get cash when I need it with my Direct Express, Yes. your Benefits are electronically transmitted by the Agency and which you This optional service is available in the U.S. and Puerto Rico. Ask the clerk when the prior block will be removed. Account. tell us within two Business Day, you can lose no more than $50 if someone used posted Be sure to call the Direct Express, 10.4 Can I still use my old Direct Express. credited to your Card Account, you should contact the Agency. Direct Express will never contact you by phone, email or text message to ask The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. Mobile Application - manage your Direct Express account; ATM cash withdrawal in the U.S. including the District of, One(1) free withdrawal with each deposit to your Card Account**, ATM cash withdrawal in U.S. including the District Columbia, Guam, Puerto Rico, and U.S. Virgin Islands (after free transactions are used a surcharge by ATM owner may apply) $0.85 each withdrawal (after free transactions are used), $0.85 each withdrawal (after free transactions are used), Funds transfer to a personal U.S. bank account, ATM cash withdrawal outside of the U.S. - Surcharge by ATM owner may apply. In most cases, a telephone call will quickly resolve Representative payees who manage card accounts for adults and children can use this mobile app to view transactions, check balance and edit each name for each card account. You cannot deposit personal funds onto this card. below immediately. your Card Account on time or in the correct amount according to these Terms, If you pay with a different card, by cash, or by check, remind the clerk you are using a different form of payment and ask them to remove the prior block promptly. Agency required the return of the Benefits received after you died or were 1-800-325-0778) or contact your local Social Security office. Beginning of dialog window. You will be required to enter the card number printed on the front of your card, your date of birth and the last four digits of your Social Security number. way of keeping your possible losses down. If you To access the mobile app from other devices, select the "Activate your account on this mobile device" option on the mobile app's landing page and use the PIN you established at registration. 5.1 Who do I call if I have questions about how to use my Direct Express, If you have questions about your Direct Express. investigate your complaint or question. You choose the PIN when you activate your card. No. Incorporated. The Federal Government Agency that pays your below or by visiting, From the website, you can select and print transaction history for up to