We cannot guarantee the ongoing availability of each benefit. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. Guest passes can only be used at the trainers home club. Heres how to freeze it: Scroll down to Freeze Your Membership and select this option. If you want to cancel by phone, youll need to call their customer support number at 44 344 477 0005. Send us a written notice of termination by registered letter to PureGym, Grabenwisstrasse 5, CH 8604 Volketswil, with the note " Termination". As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Read all the instructions given and confirm your cancellation. Have you registered for an Off Peak membership and want to enter the studio after 2 pm? All the health clubs are monitored by real-time TV linked by the security team and ambulance services. By cancelling your membership, Nova will be able to notify you when payment is made or not. There is always the option to upgrade the subscription. This plan costs 18.99 a month and a joining fee. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. You will find the relevant information in your contract, which you received by email after signing the contract. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. You can book Live Group Fitness courses against payment of CHF 15 per course, provided you have a subscription with access to all PureGym clubs or are a Core Member in a club with Live Group Fitness. Step 5: Finally confirm cancellation Different Ways to Cancel Your Membership Online Please refer to the GTC for further terms and conditions for termination due to inability to work out. To avoid fees and cancel your membership quickly and completely, there are some important steps you should take depending on what method youre using. You don't have access yet? Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. If you have a fixed rate membership, youll get a 50% refund of whatever membership you didnt use. However, if you no PureGym is a people gym chain in the UK, offers affordable membership plans and access to state-of-the-art equipment and facilities. Offer must be claimed using the unique promotional code received by via email. The company allows you to do this by phone, email, or social media. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. 2009-2023 Pure Gym Limited (1.2.32402-SPT-272-Rc69905 0EGG) Registered in England No: 6690189 Reg. Please click directly on the selected vacancy. You can also bring a guest with you four 4 times at no cost. If you are thinking about, How to cancel the PureGym membership? If you are within 5 days of your direct debit being due, you'll need to wait until the direct debit is processed before being able to cancel online, or you can cancel your direct debit with your bank. Will My PureGym Free Trial Auto-Renew Into A Paid Subscription? Yes, all members can pause their membership for 1 month up to a maximum of 3 months per year without specific cause. The following gyms are eligible for this offer: Newcastle St James, New Barnet, London Edgware, Poole, London Lambeth, Sunderland, Coventry Warwickshire, London Oval, Edinburgh Exchange Crescent. We use cookies to give you the best possible experience on our website. , select the 'Packages and Upgrades' tile and follow the instructions. The headquarter of PureGym are located in Leeds, West Yorkshire, and the offices are located in London and Southampton. USE CODE: SAVEHALF. Learn more here. This also applies in the case of payment deferrals. Log in to the Members Area of your account. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. If youd prefer to send them a letter, you can terminate your contract that way as well. PureGym your a common gym chain in the UK, offers affordable membership plans and gain to state-of-the-art equipment or featured. Your membership payment options are as follows: The subscription is renewed on the previous terms and conditions. USE CODE: SAVEHALF. However, it is still possible to get started right away. If you cancel during this period, you will receive a full refund. The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. You can also go old school and talk to the person at the front desk to communicate your intentions or send a formal letter declaring the termination of your contract. The start date can only be delayed up to 7 days. Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. Please refer to Item 14 in the GTC for further terms and conditions for termination due to a change of the place of residence. They may also suggest you freeze your membership rather than cancel. Do you have a promotional rate and want to work out in another studio? Select Your Profile and then select Freezing or Cancelling. No, the time stop option of 1-3 months per year for Core or Premium/Unlimited members is not cumulative. PureGym withhold the right to amend or remove this offer at any time. Your rights under this agreement will not be prejudiced. In short, PureGym is one of the best growing private companies of health clubs. You will be entitled to all the rights and privileges set for the Type of Membership chosen. If you missed your notice period, this invoice is your renewal invoice. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. Offer is only available at selected gyms and cannot be used elsewhere or exchanged for cash. You can apply for a time stop with cause for the following reasons: You can apply for a time stop via MYPUREGYM. Hurry, ends midnight. If this is not the case, please feel free to CONTACT us. Alternatively you can email. Nothing in these terms will affect these legal rights. When people want to spend their money on some other site, they may also cancel their membership. Whether youre moving or transitioning to a home gym setup, cancelling your gym membership can seem daunting. Once you do, inform them that you wish to cancel your membership, and they will walk you through the process. Your clients will be entitled to all the rights and privileges of a standard guest pass user. refer to the GTC. If youre within that period, youll have to wait until the next month to cancel. Summer is coming and it's a great opportunity to get outside (Photo: Getty) Please note that in case of a contract change, the concluded contract period starts all over again. Then you can purchase the additional subscription you want. No, that's not possible. Please check the date and year on the confirmation of termination carefully. Some of our gyms offer the option of anOff Peak membership. You can choose from the following options: Yes, you can change the studio. As a Premium/Unlimited Member you can cancel your membership up to the last day of your current term. If you still want to cancel, once logged in select 'Freezing or Cancelling ' and follow the cancellation instructions. You can manage your full membership, including transferring your gym location, in your Members Area on the website. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract). Please ensure that all used masks are disposed of safely in one of the bins provided. 5. Please note that you cannot train with us with an open debt claim. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. If you're a PLUS member, freezing is included as part of your membership! Response times may vary during our busy periods, weekends and bank holidays. They can visit the PureGym Vitality membership page for details of all eligible gyms and to find their nearest centre. You can check it at MYPUREGYM. Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase. Are you looking to cancel your PureGym membership? The rest of this article will discuss PureGyms cancellation policy, how to cancel your membership, and how to avoid overpaying when you cancel. This does not include monthly memberships, the fees of which are always collected automatically via the selected mode of payment. Parking facilities vary from club to club. USE CODE: SAVEHALF. Please send us a message with your bank details, membership number and credit amount via the CONTACT FORM. Perhaps you have received an invoice or reminder because your membership fee is outstanding? You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. In England, following the latest advice from the Government, members are encouraged to wear a suitable face covering while in the gym (except when exercising). GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Many people will have a monthly PureGym membership. If you are within 5 days of your direct debit being due, youll need to wait until the direct debit is processed before being able to cancelonline, or you can cancel your direct debit with your bank. Cancel By Telephone. Yes, as long as the primary member has the extras included in his/her service package. Follow the step by step process below. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade. Please send us the certificate via MYPUREGYM. Further, that you will advise us immediately should your circumstances change. Yes, you can stay in control, any time of day. You did not receive a confirmation email? Wondering how to cancel your direct debit? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If you have a fixed term membership, you will need to get in touch with our Member Services team who can cancel it for you. may mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. A valid ID of the parent or legal guardian and the declaration of consent are also required. If you want to keep track of your payments, Nova can easily do this for you. The competent person in your company can contact us via theCONTACT FORM. Please make sure that your email address is always up to date. Your PIN number / Access Device (defined below) can only be used by you: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. Otherwise, you'll be billed for another month. It is best to make an appointment for a FREE TRIAL TRAINING in your club right away. Should you be able to work out again during the pause period, please let us know. You can cancel your PureGym membership quite easily online. Or check out ourHelp Centrefor commonly asked questions. You need to do this no later than 3 working days before your next payment date to stop that payment being taken. Friends must also sign the visitors' book in the club. Unfortunately, we do not have childcare in our clubs. This will pull up a list of all the different gyms youll be able to access. As long as you cancel within 14 days of applying without commencing your membership early, you can cancel with a full refund and no fee. How do I cancel my PureGym monthly membership. Once you are on the phone to a member of the team you need to explain that you would like to cancel your membership and why. You can cancel the additional subscription by giving notice to the end of its contractual term. They can take you details and request your bank to create a new DD mandate. You can check it or change it directly at MYPUREGYM. You are welcome to secure a special rate during the next promotional offer. Tell them all the information carefully and make sure that you have told account details correctly, especially the account number. Please click here to read the HOUSE RULES. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. Important: If you upgrade to Premium/Unlimited, your subscription will also be extended to Premium/Unlimited. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Most gyms have an auto-renewal system when you sign up, which is usually why you have to sign your life away whenever youre getting started on a free trial. You will receive the login details in your welcome email. For further information pl. R961ROP 5 yr. ago Same thing happened to me. Puregym still do not have a section on their app or website that allows you to cancel membership. Can I Get a Refund When I Cancel My PureGym Gym Membership? Your membership will be activated on the date you specified, running till midnight of the specified date. If you are a monthly subscriber and want to cancel the membership, then follow the following steps to cancel the membership. In the MYPUREGYM online customer centre you will find all the information about your membership. Alternatively you can emailif you prefer. Hit the Login option available on the top right corner of the screen and provide the necessary details. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. The house rules contain all regulations and guidelines which must be observed in the studio by our members. Please note there is a 20 minute cooling off period after each use. You cannot transfer this daily membership to anyone else nor transfer to another date. If you are cancelling within 14 Days, the full pro-rata amount will be refunded. Please be aware this must be actioned at least 3 working days prior to your payment date. I switched banks and the bank duplicated all my DDs. The email address on the contract differs from the email address entered. Day passes are subject to a fair use policy. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. You will find the termination clause on your membership card. Please respect the notice period in your contract. the October or recent 50% off offers. You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. They will be able to answer your questions directly. Verwende dazu beim letzten Schritt im Webshop den Promo-Code: FIT10. Generate the Qualicert form for health insurance refund, Request a workout credit voucher (time stop), View all exclusive discounts for our members. They have a notice period of 10 days. Here you can: Go to MYPUREGYM and log in with your email address and password. How to Cancel Fixed Membership? Just log in toyourMembers Area,select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. As per our Terms and Conditions, when cancelling a fixed term membership, you are entitled to a refund of 50% of the remaining days of your membership. Step 1: Log onto your account on their website - https://www.puregym.com/login/ Step 2: Visit the profile section Step 3: On the profile tab, click on the option titled Cancel Your Membership Step 4: Select whether you would like to freeze or cancel. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. This offer cannot be converted into a cash prize. recent 50% off offers. The Friend ID will only work after you have checked in to the club as a primary member. Can I Pause My PureGym Subscription Instead of Cancelling It? Please contact our Membership Administration Department by sending an e-mail to, DOWNLOAD DECLARATION OF CONSENT ON FREE TRIAL TRAINING, DOWNLOAD DECLARATION OF CONSENT FOR THE PURCHASE OF A SUBSCRIPTION, Drinks: isotonic mineral drinks (0.5 l/0.5 h during training), Solarium: solarium use for 10 minutes a day, Power Plate: use of the vibration training device for 20 minutes a day, Nutrition*: access to one product each day, Live Group Fitness*: participation in all Live Group Courses, Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass, HydroMassage*: use of the therapeutic massage chair for 10 minutes per day, A medically certified inability to work out due to illness or accident, Proven military and civil defence service, Online: Mastercard, Visa, Paypal, Postfinance, In person in our clubs: EC, Mastercard, Visa. Premature termination in the event of long-lasting inability to work out due to illness or accident is possible on presentation of a medical certificate. We will be happy to reactivate your contract. An example of data being processed may be a unique identifier stored in a cookie. Our Right to make additional charges and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly). Its important to remember that changing your payment date might result in slight change in your following payment, but this will even out over time. With over 280 gyms, youre free to pick and choose according to what suits your location best. You cannot work out while membership is suspended. To cancel your PureGym membership, follow these instructions: Call Member Services on 03444 770 005 and let them know you'd like to cancel. If you really want to cancel the membership, then tell them. Please bring a valid ID with you. DAILY MEMBERSHIP TERMS & CONDITIONSPRINCIPAL TERMS. Your membership options youre in control! Primarily it has cardio equipment, muscle strengthening, and weight training classes for free. USE CODE: SAVEHALF. Then please contact the Member Administration Department via the CONTACT FORM. Read the top ten financial lessons that will help you save, budget and earn more money. The best way to do it is by cancelling online or making use of their customer support. The renewal fees can be paid online at any time using the payment slip on your invoice. You can upload your application there. Of course, another person can also pay for your membership. Understanding your personal finances doesnt need to be scary or overwhelming! Please observe the following 6 instructions when the gym is unsupervised: Yes, all activities in our PureGyms are recorded. It's really easy to unfreeze your membership, just log into yourMember's Areaand select the option to unfreeze. Upgrade, change your club, amend payment details and much more bylogging in to the Members Areausing your email address and PIN number. Offer must be claimed using the promotional code. Guest passes should be booked to start before the advertised expiry date. Currently, this change cannot be made on mypuregym.swiss. If you have a fixed rate membership, you will get 50% back on any unused membership. DIRECT DEBIT PRICES It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! Log in to the Member's Area. USE CODE: SAVEHALF. Read more Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Whether or not you choose to go the digital route, PureGym has no one-time cancellation fee but will charge you if you have a fixed rate account. All you need is a personal chip, which you will receive in our clubs for a fee of CHF 20 after signing the contract. The PureGyms in Wohlen, Wetzikon, Horgen and Jona are open 24/7. Please refer to the Terms and Conditions of each benefit. Simply head to your Member's Area and go to Packages and Upgrades, youll be able to pick the gym youd like to move to and the membership option that suits your needs. 50% off & 0 Joining fee Terms & Conditions, First Month Free & 0 Joining Fee (closed CRM) Terms & Conditions, Once your month of free Plus membership is complete you will automatically roll onto an Plus membership. You have access to a wide range of training classes, including cycles, legs, bums. You can cancel your monthly membership at any stage you want. The ticket number serves as proof of the submitted cancellation. To do this, please send a request to the Member Administration Department via the CONTACT FORM. 3. To transfer your home gym, headto yourMember's Areaand go to Packages and Upgrades. After all, many subscription companies try to manipulate you into staying with them as best they can. Check out our step-by-step guide to cancelling your PureGym membership here . You will need to cancel your membership at least 4 working days before your next payment is due to stop the payment being taken. If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. When you join PureGym on a monthly membership, you'll pay for your first month and a joining fee, when you register. More details will be communicated to you by the gym via email. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. You can cancel it online. For members with a monthly membership, the amount for the additional subscription will be debited from the credit card on file with mypuregym.swiss one day after your purchase. If I email them & pay today I can get it back to 20. In some locations you can choose to delay the start date of your membership by up to 1 month. Zero Joining Fee offers exclude pre-opening offer gyms. Discount to fixed-term student memberships is for single club access only and must be used at the gym selected when setting up this type of membership. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of 20. Scroll down to the bottom of the page and click on 'Freezing or Cancelling'. Keep in mind that you must cancel the subscription within 14 days. Go to the browser and log in to your PureGym Account. Lower membership price charged for specific amount of months called out on join page. The gym can be used by those aged 14 to 15 years if their parent is in the club and they have completed a fitness orientation. It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! Many PureGym locations are open 24 hours a day. However, when they no PureGym can a popular gym chain stylish the UK, offering affordable membership plans and access in state-of-the-art hardware and facilities. Then pleaseget in touch withthe Member Administration Department via the CONTACT FORM. You can easily manage your membership online. Hurry, ends midnight! Together fees will be charged on the same date as the usual Direct Debit fee on your main membership, If you select the lower Together fee your Direct Debit will increase to your normal fee once the club is reopened, If you select to reinstate your normal Direct Debit fee this will continue once your club is open at the same rate, If you select to reinstate your normal Direct Debit you will have full National Access to all clubs in the UK, regardless of the price you pay at your current club, Together is a monthly subscription that can be cancelled at any time, If your current main membership has a credit due to the closure of your gym, this balance will be applied to your membership fee. You must be at least 14 years old to become a member of PureGym. The easiest way to cancel your PureGym membership is by logging in to the Member's Area and following the cancellation process.