I have made a complete history, day by day, hour by hour at times. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Desired resolution: company to empty their voice mail box and answer the phone. If this is so, how did I get a new machine last year? Please note that any product that has been opened can not be returned. In February the hose kept coming off the elbow at the mask or the elbow would come out. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. Date was 12/16/2015, time 2:15- 2:30 pmDelivery driver was an a** was telling me what I needed for oxygen, finally was able to get some o2 bottles from him but he said that 8 bottles is all I will get for my 2 week stay and he won't be back. against Lincare, Inc. d/b/a United Medical (hereafter referred to as "Lincare") is final. Contact our PAP supply department at 888-544-2715 for a return label to mail back the supplies. They have sente the wrong supplies the last 3 times. I thought that everything was ok until I received a bill and was told that I owe them money! Lincare Rental Order Form. This is a requirement for DME durable medical equipment suppliers for Medicare contracts. If you have additional questions about our site, please consult our User Agreement for more information. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. Patients with chronic respiratory conditions often feel there's little hope in regaining the quality of life they once enjoyed. This request has been going on all these 5 years. I just can't stand Lincare, and they're the only game in town. Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. Anyway she came back on the line to tell me the girl in charge of ordering was out that day, and she would call me the next day. Keep getting a past due letter without a timely invoice to be paid. Browse our out-of-pocket services and learn how you can thrive throughout your treatment. We were told right away that they only have 2 other people on her system (refillable) so service did not know much about them. She is the epitome of care, concern and respect. Medicare pays 80%. Care Check is a complimentary service that leverages education and early intervention to slow the progression of COPD. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. No call 5thn time, she was on the other line and would call me back. It wasn't until my doctor called Lincare that the folks at Lincare were willing to believe me and give me a new elbow and new hose. When I did speak with a person, the person said that they would send out supplies once they had prior authorization. I was a plumber for over 30 years and have driven thru 3 hours of traffic to unstop a toilet in a house that had 6 bathrooms because it was my job. Lincare is a DME supplier with a wide range of high-quality options to help you live your best life, Oxygen concentrators and portable oxygen, such as high-pressure cylinders, are designed to meet your every need, CPAP machines and bilevel devices help ensure a restful night's sleep, Nebulizers provide safe delivery of respiratory medication, Lincare specializes in ventilator equipment that makes life as comfortable as possible, while enabling complex treatment. Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. In the ever-changing world of healthcarefrom new product innovations to breakthroughs in disease managementLincare has its finger on the pulse of the latest medical developments to keep you up to date and in the know. Although she was not aware of what had happened to me in my personal life, or my family and what I had gone through. I have no choice. Posting a thorough return policy can help you reduce that percentage and retain more customers. ! When will I receive my refund check? So i recently got a c-pap machine for my husband. Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. It is an investment in your overall health . Linking to a third party site does not constitute an endorsement by Company, i am waiting for a call back from you this morning to become a new customer for a c-pap machine. CPAP.com will honor all 30 day risk free options but reserves the right to add or remove the 30 day risk free option from any product at any time. DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. What states are all these bad reviews coming from? Firstly avoid this company if possible. This is not a good outfit to have as your suppliers. It took me calling my doctors office and telling them I want another company to supply my CPAC after trying to get my machine scheduled for a month. we get the machine and learn how to use the machine and leave the office. Why am I receiving calls from Lincare? and, : No call the next 3 times I called went to the music hold. I was on hold for over 2 hours on January 18, 2016. . I am appalled at the attitude of this person and I hope it's not a reflection company wide. In the fall of 2022, we'll be introducing a new patient portal with more functionality, to learn more about what's to come click here . This happened at least twice a night, most nights more than twice. your customer reviews are all negative . They suck. it's not about caring for people, it's all about money. The filters can be order on line. jlp. CPAP.com will accept returns on any unopened product within 30 days of the original ship date. To arrange a warranty repair or replacement, use the form linked below. Claim your listing for free to respond to reviews, update your profile and manage your listing. My mom has several severe medical conditions and requires oxygen to live. does medicare knows about this companies performance? An important aspect in defining the use of durable medical equipment is that the devices or supplies are intended for "extended or everyday use". Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. You can also complete billing payments, reorder . However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly and regularly, as prescribed by their practitioner. They set you up a billed before receiving supplies/slow. CPAP.com does not offer a 30 day risk free option on all products. I finally sent a letter to my Medicare Advantage and also Medicare. Please read our, Learn more about Lincare's Safety Precautions, Learn more about What's Happening at Lincare, High-Frequency Chest Wall Oscillation (HFCWO). do you sleep well ? CPAP.com will not be able to offer an exchange or refund for a product under recall. Service 136. If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. Please help me to stop this unfair hassle. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. My son and I had to carry the bottles from truck/van to house which was BS, then he gave me only 1 yes 1 cannula My daughter needed medical equipment NOW. She promised that this would cease immediately but it didn't happen; I still received two more invoices/letters. Then they said try this mask, and you can change it within 20 days. If you are interested in receiving your CPAP supplies from Lincare, give us a call today. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. Issued/signed by a Sarah Riggs. This is messing up people healthcare! I can't understand how this business stays alive. Strive to make a difference in every patients life - every day. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. Durable medical equipment (DME) refers to any device or supply prescribed by a health care provider for long-term or everyday use in the home. We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. Frequent self-INR testing can also minimize the risk of bleeding and clotting. We are considering filing a complaint with Medicare and looking into going with another company if your people do not want to help us ! It is a piece of silicone that can't weigh a half ounce. They can't even explain their bills. Take 20% off your next order by subscribing! ID it said it couldn't find my account. On moving to New York we had to switch to Lincare for her oxygen needs. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. CPAP Supply USA is more than just a retailer of CPAP supplies and other respiratory products. . The blond girl serving north CT nearly yanked me off my porch, trying to take the resperator i needed to live from me 2 days after leaving hospital, all over an insurance error. For most people, the cost of healthcare is a significant concern. Strive to make a difference in every patients life - every day. On 2/11 and 2/12, my husband and I repeatedly called Lincare' Have you updated your information on Philips website to let them know [protected] option 2 (problems that you were not able to resolve thru Go online and change payment from recurring. I would suggest that you do not do business with Lincare. Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'. Our comprehensively trained dieticians help feed those who can't consume the calories they need. CPAP.com will accept returns on merchandise sold that have manufacturing defects. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. But to be fair I did not call the local office but when they called me it was to to tell me that their guy told him that I said it would be alright not to replace the concentrator that night. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. Now, 29 days later, they discover they need a yet another form signed before I can have service. I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. This time I was told to make sure the hose was pushed all the way on. Way to go. Tip for consumers:Don't use this company for your life saving equipment. BBB File Opened: 8/9/1994. (Depending on the circumstances of your return a nominal shipping and handling charge may be required.) This letter also contains instructions for Lincare to make payment of the CMP amount. But in the last year or so that has gone down hill big time. The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturers decision. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. we recieved it after 3 weeks of me calling the office. It was not one day at a time for me but one second at a time just to breath. Claim it and get a lot of features. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. What kind of service is that? they're threatening my excellent credit score now! lincare has gone from the best to the worst. Are they kidding? So when I got in my car I called them back ( I am on oxygen 24/7). By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. I was a Lincare customer for 3 years and it was an awful experience. Lincare local didn't call me till after I called the corp office in florida and sent emails to Munich Germany to the parent company. At Lincare, we take our responsibility as a partner in your care very seriously, and our commitment to patient safety remains a top priority.